1. Acceptance of Terms
By accessing or using Ramola ("Service"), operated by Cisco Sanchez LLC ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.
2. Description of Service
Ramola is a virtual executive assistant service that helps you manage email, calendar, tasks, contacts, and other productivity functions. The Service uses artificial intelligence to analyze content and provide assistance.
3. Account Registration
To use Ramola, you must:
- Register for an account with a valid email address
- Provide accurate and complete information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized access
- Be at least 13 years of age
Registration is currently by invitation only. You are responsible for all activity under your account.
4. Acceptable Use
You agree NOT to use the Service to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights of others
- Send spam, phishing, or malicious content
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the Service
- Use the Service for any illegal or harmful purpose
- Reverse engineer or attempt to extract source code
5. Service Tiers & Usage Limits
The Service may offer different tiers with varying usage limits:
- Free tier users have limited daily/monthly quotas
- Usage limits include email drafts, chat queries, inbox scans, and other features
- Limits reset daily at midnight or monthly on the 1st, depending on the feature
- We reserve the right to modify tier limits at any time
6. Third-Party Integrations
The Service integrates with third-party services (Google, Microsoft, Twilio, etc.). When you connect these services:
- You authorize us to access your data on those platforms
- You agree to their respective terms of service
- We are not responsible for third-party service outages or changes
- You may disconnect integrations at any time through Settings
7. AI-Generated Content
Ramola uses AI to generate email drafts, analyze content, and provide suggestions. You understand that:
- AI-generated content may contain errors or inaccuracies
- You are responsible for reviewing and approving any content before sending
- We do not guarantee the accuracy, completeness, or appropriateness of AI outputs
- AI recommendations should not replace professional advice (legal, medical, financial)
8. Your Data Rights
Your data is yours. We do NOT use your personal data to train AI models, improve our algorithms, or for any purpose other than providing the Service to you. We do NOT sell your data to third parties.
You retain full ownership of all content you create or upload. You may:
- Request a copy of your data at any time
- Request deletion of your data at any time
- Disconnect third-party accounts and revoke our access immediately
- Delete your account, which will remove all your data from our systems
9. Intellectual Property
The Service, including its design, features, and content, is owned by Cisco Sanchez LLC. You retain ownership of your personal data and content. By using the Service, you grant us a limited, non-exclusive license to process your data solely as necessary to provide the Service to you. This license terminates when you delete your account.
10. Privacy
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. Our Privacy Policy includes important information about Google API data usage and our Limited Use compliance.
11. Service Availability
We strive to maintain high availability but do not guarantee uninterrupted service. We may:
- Modify or discontinue features without notice
- Perform maintenance that temporarily affects availability
- Suspend accounts that violate these terms
12. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CISCO SANCHEZ LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.
14. Indemnification
You agree to indemnify and hold harmless Cisco Sanchez LLC from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.
15. Termination
We may terminate or suspend your account at any time for violation of these Terms. You may delete your account at any time. Upon termination, your right to use the Service ceases immediately, and we will delete your data within 30 days.
16. Changes to Terms
We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the new Terms. Material changes will be communicated via email or in-app notification.
17. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved in the courts of California.
18. Contact
For questions about these Terms, contact us at:
Cisco Sanchez LLC
Email: contact@ciscosanchez.com